Razer mouse warranty claim. This is a known issue from what I’ve found.

Razer mouse warranty claim You have indicated Your choice of the Contract You require for the Product(s) on the sales receipt/tax invoice relating to such Product(s) and have agreed to be bound by the terms and conditions set out in this Contract. Question about Razer mouse warranty Hello, so I own a Razer Basilisk Ultimate mouse, which I accidentally dropped the other day. Nov 8, 2023 · This translates as: If I buy a razer deathadder v3 pro mouse, sealed in Paraguay, and need to activate the warranty, will the warranty work in Brazil? Other accessories (Razer Reusable Straw, Razer Hydrator, Razer Gaming Finger Sleeve, Razer Laptop Sleeve, and Razer Masks) Bags. Now Razer is saying that it might not be covered under warranty because I opened the mouse. I need a mouse to do all of my work and without one I am kinda lost. I've purchase 4 or 5 Razer mice over the years. Fill out the below fields to check the status of your RMA (Return Merchandise Authorization) Warranty Period; Razer Laptops: 2021 and Older Models: 1 year^ 2022 and Newer Models: 1 year^ 2-year limited battery warranty^ Razer Phone and Phone Accessories: 1 year: Razer Mice: 2 years: Razer Viper Mini Signature Edition: 3 years: Razer Keyboards and Keypads: 2 years^^ Razer Headsets, Earphones and Earbuds: 2 years^^ Razer Wireless Mouse I bought so many razer devices, from their battlefield3 Razer Imperator mouse, Basilisk ultimate, and even two Blackshark v2 pro wireless headsets, Blackwidow, the keyboard, ETC. Razer Gaming Chairs: Experience peace of mind with a 3-year warranty for Razer gaming chairs. Should i send my mouse? Is it legit? I know amazon wont recommend shady sites but ive never heard of it. Create Razer ID My main problem with Razer mice is the mouse stops working after about 4 years. And yes, the dongle is not available on our Replacement Parts site. 2 Does not include the day the defective device is received by the repair facility. Other accessories (Razer Reusable Straw, Razer Hydrator, Razer Gaming Finger Sleeve, Razer Laptop Sleeve, and Razer Masks) Bags. It will cost $150 and can be chosen as an option in the product configuration page. Create Razer ID Rua Florida, number 1703 – 5 Floor Sao Paulo, Brazil Zipcode: 04565-001 Sep 11, 2022 · I turned off my computer's Bluetooth, and turned off the mouse, waited 30 seconds, turned both back on, and it still took a good minute for the mouse to reconnect. Just curious on the usual timeline for warranty repair. Most claims approved within minutes. The box goes on a truck. They'll cave. You can replace or sent peripherals to acro engineering on Brands like Razer, MSI, Ant esport, NZXT and many oth The only way to claim razer or even MSI warranty in India is creating a claim ticket on acrorma. I hope for your help, greetings! All new and refurbished Razer Laptops, eGPU’s, and new Headsets, Keyboards, Mice and Controllers purchased from Razer. 2-year limited battery warranty^ Razer Phone and Phone Accessories: 1 year: Razer Edge Gaming Handhelds: 1 year^^ Razer Mice: 2 years: Razer Viper Mini Signature Edition: 3 years: Razer Keyboards and Keypads: 2 years^^^ Razer Headsets, Earphones and Earbuds: 2 years^^^ Razer Wireless Mouse and Mat Bundles: 2 years^^^ Razer Mouse Mats: 1 year^^^^ Razer Support. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or Exactly - this is the reality. Use our online services or check your case history and RMA status Hey guys, my Razer viper mini stopped working and when I contacted the razer support, this is what they said - "We forwarded your proof of purchase to our warranty team and have failed to proceed with warranty claims. Sep 30, 2023 · Hello Coffeecoolbase161, I hope you're doing well today. The USB cable started to swell a bit, and the middle mouse button started requiring much more force to operate than it should. I like them but they seem to wear out easily. of. Get 1 year warranty; You have 14 days to return your product from the date it was received; All promotional and bundled products that are part of the order should be returned Nov 15, 2022 · I've tried an alternative mouse in all of the same USB ports and the other mouse works in all of them. you put the mouse in a box. May 13, 2023 · This video is all about claiming warranty in India. Create Razer ID Mad Catz Limited Warranty. [edit: Might be some misunderstanding between the Razer official seller, and Razer themselves. Could you please let me know how I can proceed to make a warranty claim to repair or replace the product? Thank you for your assistance. This leads me to my is My Razer DeathAdder recently started double clicking and so i contacted Amazon and told me to claim warranty from acrorma, i filed a claim and it got accepted. Mention how their site advertises Amazon as a legitimate seller. Mad Catz Global Limited is the current trademark owner of Mad Catz and is willing to provide this nontransferable and limited warranty to the original purchaser to Mad Catz Hardware Product excluding those made or sold by Mad Catz Interactive Inc. Thanks. Razer Mice: Enjoy 2 years of warranty coverage for Razer mice. headset is Jun 6, 2023 · The other mouse still works. You’ll need to fill the form up and attach a copy of your invoice, then once they confirm eligibility you’ll have to send the product to their Delhi main office. If it’s deemed irreparable, you’ll receive a replacement mouse. Oct 10, 2024 · I have a razer Naga v2 pro Wirless mouse. When does the RazerCare protection plan begin? Accidental Damage (Elite) begin day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired. Basically, the scroll wheel frame just snapped under normal use making the scroll wheel not sit in place and move around. ly/3helDLUAcro India-https://acrorma. That said, my personal experience with Razer and their warranty was complete trash. How to claim warranty on razer mouse that has been purchased on Elitehubs? Help me out guys Share Add a Comment. They don't even ask for the old mouse back, they just send you a new one (if you provide video evidence of the issue). Jun 24, 2022 · And unfortunately i threw out the packaging which shows the product number. Oct 1, 2022 · Razer. Note your claim reference number: After initiating the warranty claim on the Razer website, you should receive a claim reference number. I bought Razer Viper Ultimate in early September of 2022, so it’s been around 9 months. Purchase Razer Cobra (gaming mice), or browse through our extensive selection of gaming peripherals, and more at razer. Oct 16, 2024 · 1 The security deposit fee is a guarantee that Razer receives the defective device back and will be refunded after receipt of the goods. I wanted to send my mouse for warranty and I found out that Acro handles Razer warranty in How long does it take them to send me the mouse? As you all know most of us are self quarantining and I have to do my job online. Now my scroll wheel is tilting heavily to the left and I clicking the scroll wheel does not register unless I apply a great amount of force on it. Get 1 year warranty; You have 14 days to return your product from the date it was received; All promotional and bundled products that are part of the order should be returned The battery on my GPX was come loose and its moving all over the place when I shake the mouse, I tried to RMA with Logitech cause Amazon was out of stock and this is the response I received after uploading a video showcasing the issue, the SN on device, a handwritten ticket number and date on Google Drive and uploading the receipt in PDF form. and I couriered my Razer mouse. Oct 29, 2022 · if its clear in sight then i am blind. Sort by: Best. I have gone through about 6 or 7 razer mice now. When does the RazerCare protection plan begin? Power Surge Protection begins day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired. - I've Been in a constant battle for a literal 30-day support ticket. So they asked me to get razer approval for this claim. How do I claim a warranty for the same? Check your RazerCare warranty status. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use. , former trademark owner of Mad Catz, instead of Mad Catz Global Limited, free from defects in material and manufacturing However, we have a complete solution by offering our in house global warranty, where we cover two way international shipping at no cost out of pocket. (“Razer”). If you’ve recently purchased your mouse, submit a ticket with Razer for a warranty claim. going through the exact same issue myself now. com After this warranty experience, and now being unable to touch my PC for an estimated two weeks, I likely won't purchase another Razer product. RazerCare protection plans extend that coverage, so you can enjoy your Razer gear without worry. Remedies under this Limited Warranty. The bin goes to the Update: I got the replacement quite fast once they confirmed RMA. He said as long as the skates looked the same as stock, I would be able to get a replacement. But no problem! – It has warranty, and Logitech chat support told me to first contact the retailer, where I bought it. I also went through the same circus as OP and eventually Razer agreed to warranty the mouse. Tracking the progress of your Razer warranty claim is essential to ensuring a smooth and efficient process. The model I got must be a new revision (stickers are definitely different), as the squeak and flex is gone and the side buttons feel much better. I can't work without a mouse and I don't know where I would get a mouse delivered to my home fast without going to the store. bs. Best regards,. If you need in-depth troubleshooting, we suggest posting in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport . It kept leading me to the support page for the US. Get 1 year warranty; You have 14 days to return your product from the date it was received; All promotional and bundled products that are part of the order should be returned Razer Mouse Dock Pro and Wireless Charging Puck | RZ81-01990x Feb 21, 2023 · Main channel : https://www. the fucking S/N was missing from out of the box. Remove batteries and replace a new one the mouse has completely stopped working. Malfunctions covered after the manufacturer's warranty. I have a real legitimate Razer mouse that has a receipt from Amazon that then has a link that takes me to the Official Razer listing of the product. Bring up Magnuson Moss Warranty act, and if they continue to pursue it, threaten to file an FTC claim. Coverage: Plan starts on the date of purchase. She helped me solve my problem very quickly and efficiently and did not waste any time. bought razer headset through mercari. Ltd. This hasn't been the case for any of my other claims. the mouse was bought back in 2022, and then I had a problem with the buttons, thanks to you without your Reddit post I wouldn't know about this warranty claim:wink: May 28, 2023 · How to Claim Warranty from Acro Engineering. *RazerCare (also referred to as “Contract”) is brought to You by Razer (Asia-Pacific) Pte. And if yes then how do i ship my mouse? I’m thankful that Razer offers an RMA process that means I can submit evidence electronically so I don’t need to physically return the item (and Razer save money from this as well - a win-win). The mouse ends up in a warehouse. Cannot claim. In the UK, we get 6 years of consumer protection ontop of our standard warranty, this is with the retailer however, so since the company I bought my keyboard stopped trading, I can’t claim off them and I’m stuck with this keyboard, the mouse I can claim consumer protection though so I can at least deal with that. If you’ve bought the product from Headphone Zone's webstore but have misplaced your invoice, you can simply contact us with your order number and we will claim your warranty As customer satisfaction is a core value of ACRO, our proactive support experts are ready to help you in real-time. It's fucking stupid. Then they stated that they are not repairing any peripherals currently. I have registered my Viper Mini inside the system with proof of purchase. Nov 13, 2024 · Hello Razer Support,I purchased a pair of Razer earbuds (moray) on Amazon in February, but recently the right earbud stopped producing any sound. My current mouse is acting up, and support deemed the device defective, but is requiring that I send the current mouse in before sending me a replacement. Address : Z- Dec 10, 2023 · 6) Tracking The Progress Of Your Razer Warranty Claim. Apr 30, 2024 · My mouse Razer Viper 8Khz was working fine for like the first 2 months but later it started to have problems with scroll wheel, so I did some research and found out that it's a common problem with that mouse which is fine bcs the mouse is truly amazing. From what I've heard, it's a $37,000 fine per incident for violating the Magnuson Moss Warranty act. Oct 12, 2023 · Hi Razer, The 1-3 keys on my razer naga have been failing for a while and the 2 key has recently started only working 10-20% of key presses. If you have followed the steps mentioned above, I suggest contacting our Support Team through this link or requesting a warranty claim from where you bought the mouse. The process I went thru last time was: Drop them an email, they will ask you to send some photos, verify the warranty/product etc…, do some minor troubleshooting/send them a video that it is spoilt… Sep 26, 2023 · I purchased a “Razer DeathAdder V2 Mini Gaming Mouse” on Oct 05, 2021. comHow to REGISTER a RAZER product Register the WARRANTY of your RAZER pr Mar 25, 2024 · Hi , Im trying to claim a warranty at Razer Malaysia for my mice but I just cant get to the page or find any email support or contact number , does anyone can help me ? I want to share my experience with my Warranty claim and Logitech support, maybe just to vent my frustration a bit. Dont remember when I bought the mouse. If you require Razer support, please use the pinned technical support post or visit Razer's support page. They make the process extremely difficult and require photos of serial numbers from the box and stuff. Kyarrah was extremely helpful and pleasant to work with. Every new Razer product comes with hardware repair coverage via its limited warranty. Can I claim a replacement of 1 no of the mouse? Warranty Period; Razer Laptops: 2021 and Older Models: 1 year^ 2022 and Newer Models: 1 year^ 2-year limited battery warranty^ Razer Phone and Phone Accessories: 1 year: Razer Mice: 2 years: Razer Viper Mini Signature Edition: 3 years: Razer Keyboards and Keypads: 2 years^^ Razer Headsets, Earphones and Earbuds: 2 years^^ Razer Wireless Mouse Remedies under this Limited Warranty. I'm trying to make a claim for my mouse with Razer. https://mysupport. The issues with mice dying as well are when you invest in an aftermarket piece like different feet/skates. com Once your ticket is approved they will send you a pdf document and an address (which is located in delhi) and you have to courier your product to their address along with the signed print of the pdf they provide, they will repair your product and return your product via courier (they will pay Remedies under this Limited Warranty. Sep 19, 2023 · In return you will receive razer viper 8k. Razer is sort of a pain in the realm of all the things they will ask of you. Easy Claims Process: File a claim anytime online or by phone. I was satisfied with it but its scroll wheel started skipping after around 3 months of use. Just bummed, because I was a Razer fan for so many years and have so many of their products. The warranty still valid for 2 years but i cant issue it cause i forgot to register the product and i lost the product number. I can only see the devices I have but can't click on it. Reply: Regarding your concern about your Razer Viper Ultimate side grip is peeling, we and our Higher Level of Support thoroughly checked your device issues and information. The product has 2 years of warranty. Dec 30, 2023 · I saw on the Amazon page that it shows 1-year warranty for the Razer mouse. Flipkart dude! they accepted my request for a warranty claim. Whereas they had sent out a mail saying they have received my product and will be sent to further verification . So, if I have the bill from Amazon and the mouse is approximately 13 months old, will I be able to claim warranty? The mouse in issue - Link to Amazon Rua Florida, number 1703 – 5 Floor Sao Paulo, Brazil Zipcode: 04565-001 Rua Florida, number 1703 – 5 Floor Sao Paulo, Brazil Zipcode: 04565-001 And I tested other mice and they didn’t rub on the mouse pad. The truck takes the box across the country. I've tried to claim my warranty on the mouse only to find out that a worn out/faded barcode and serial number stops me from being able to claim the warranty. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or Remedies under this Limited Warranty. S - You have bear the expanses to parcel the mouse to them and they parcel you back at their own expanses. As long as you have your invoice which serves as your proof of purchase, any Razer service center that services headphones should be in a position to fulfill your warranty claim request. First they accused me of misusing or abusing it. com as it is the easiest way to claim warranty. It says we are entitled to a 2 year (minimum) manufacturer's warranty, and doesn't specify whether the item has been purchased from an authorised reseller. 2 days ago my Kraken X mic isnt functioning. There are some switches issue so i submit my ticket in acroma care and send my Mouse with box for warranty claim Than they tell me that they can't see my mouse serial number because its faded. I had some issues with the product so I claimed my warranty online and as guided by them, I've sent the product to the address mentioned by them. Please note your exact product model and year if you havent done so yet. But the warranty won't be increased. Enter a serial number of your Razer product to review your eligibility for support today. But their support is completely shit as you wrote and I won't ever try to use their products again anymore. Instead of contacting their office unless you live in Delhi, check out acrorma. I recently bought a HyperX Alloy Origins TKL Aqua from Amazon India. I have taken the mice apart and found the plastic touching the switch wears out. Razer Support. I tried to claim warranty, sent Razer the proof of it and they accepted the keyboard was defective. The bit that irks me is that it involves cutting up a perfectly useable, sometimes proprietary and unobtainable cable. u/SeanShine525 keep on them on your support emails. Recently several keys started to not register o double register pretty consistently. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or Currently available through Razer. Pretty sure the LED is the issue. I Have reviewed the Warranty Details that indicate the mouse should have 2 years of warranty I have verified that my mouse/Model is not on the legacy products list. too late to issue refund from mercari seller. I figured this out by just opening the mouse to see what's wrong. com/app/warranty-support → click on PC products → enter serial number. Integrated with many Razer services, Razer ID is a core feature that allows you to take advantage of our support, expertise and community for the best Razer customer experience. Oct 18, 2021 · this channel is made for the android and some technical terms and some tech talksSubscribe For Daily Videos-https://bit. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. I can usually get a few more months out of the mouse by adding crazy glue to build up the worn out plastics. Check your RazerCare warranty status. I always make sure there's a warranty now because almost all my mice have eventually died within warranty to a scrolling or double clicking issue. After keying in my product info, it says that it is out of warranty (how can it be if it’s less than 1 year since I bought it). RazerCare Elite for peripherals extends protection from electrical or mechanical failures from 2 years to three years and provides accidental damage protection from the date of purchase. Get access with Razer ID. WHAT DOES THIS WARRANTY COVER ? • This warranty covers any defects in material or workmanship under normal use within the warranty period. I can't find how razer can circumvent that just by arbitrarily saying it has to be purchased from an authorised reseller Oct 11, 2023 · 2-year limited battery warranty a: Razer Viper Mini Signature Edition: 3 year: Razer Phone and Phone Accessories: 1 year: Razer Edge Gaming Handhelds: 1 year: Razer Mice: 2 years: Razer Keyboards and Keypads: 2 years b: Razer Headsets, Earphones and Earbuds: 2 years b: Razer Wireless Mouse and Mat Bundles: 2 years b: Razer Mouse Mats: 1 year c Sep 20, 2021 · We can try to sort it out before submitting a warranty claim. Whereas, google shows 2-year warranty and so do the older messages from here at TE. In lieu of having to return your Razer product to proceed with the RMA process, we would like to offer you a quicker way to complete the process. I just wanted to ask about acro, because i sent out to them my Razer head set because of a mic issue. How do i solve this problem? The warranty of your device is based on its date of purchase. and they've been playing game nonstop, dealt with over 10 different employees some at which I believe are actually illiterate, because I bought a Razer Nari Essential Wireless Gaming Headset in November from Amazon. Jul 24, 2024 · Hello, I need to start the warranty process for a Razer Viper 8KHz mouse, it has problems with the scroll wheel. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. I had an issue with their device, Logitech G Pro X Wired, which issue I discovered just outside my return window. called 3 times, provided S/N and P/N, all comes down to the response of "we're sorry we cannot issue you a replacement due to our terms regarding authorized razer sellers" bunch. Kindly, register your claim below to get the required assistance. This is a known issue from what I’ve found. Recently, the left shift key doesn't light any colour other than red. The wheel notches feel a bit worse (or maybe because I switched to the G Pro in the meantim In many countries simply opening a device up CANNOT void warranty, if you live in one of these countries and push Razer will cave; but not without said pushing because they're a trash company that is more worried about denying warranty claims than providing good customer service Long story: I bought a Blackwidow v3 last December at amazon. RazerCare protection plans may be purchased together with, or after your purchase on Razer. Feet were changed on almost all the mice. Get 1 year warranty; You have 14 days to return your product from the date it was received; All promotional and bundled products that are part of the order should be returned it's me round ad 2540 il forgot my pass for that account. You have the option to initiate an RMA through our Support Page. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or Dec 2, 2022 · The Real answer is finding a better company, because Razer doesn't give a shit. This product was purchased on 01/11/2021 and should have warranty covered till this Nov year with my proof of official This is absolutely not true. I entered my serial code Rua Florida, number 1703 – 5 Floor Sao Paulo, Brazil Zipcode: 04565-001 Kyarrah was extremely helpful and pleasant to work with. They are refusing to honor the warranty. Please read more about Razer specific warranty policies, including our global warranty, below. Do you still have it? If the issue is not caused by negligence or mishandling, you can request a warranty claim if the device warranty is still up. Tell me more details about the problem with your device. com. I don't remember every little thing they asked for but, I did everything without exception and they still decided to completely ignore my claim. Razer 100W Blade Adapter; Razer 130W USB-C GaN charger; Razer 230W Blade Adapter; Razer 280W Blade Adapter; Razer 330W Blade Adapter After a week long back and forth with razer support for an RMA request regarding the viper ultimate doc not charging and scroll wheel problems, razer asked me to destroy my mouse before the RMA can take place. That way, I can assist you accordingly. I tried to contact Razer support in Singapore but I couldn't find any avenue for contacting any customer support. Explore. Over here. Waiting for replies from both. This is my only mouse, and I use it daily. However, I’m fairly certain games will modify this to single scroll options. Registration & Warranties My Support Incidents Razer Insider Account. because my product was a Blackshark V2 Pro Wireless headset. I didn’t mind it that much but recently it got much worse and I decided to contact support. The problem is-why should I pay extra charges if my product has started malfunctioning within the warranty period? I don't think it's required to pay extra money for something you have a warranty. turns out headset is actually under warranty. arrived broken. Razer's 1-year warranty covers Razer laptops (2021 and older models), phones and accessories, Edge gaming handhelds, mouse mats, monitors, speaker systems, and Broadcaster devices Razer's 2-year warranty applies to Razer headsets, earphones, and earbuds, and fan and RGB controllers Check your RazerCare warranty status. In India. All new Razer Laptops, and new Headsets, Keyboards, Mice and Controllers purchased from Razer. Create Razer ID Razer Support. Jan 2, 2025 · 2-year limited battery warranty a: Razer Viper Mini Signature Edition: 3 year: Razer Phone and Phone Accessories: 1 year: Razer Edge Gaming Handhelds: 1 year: Razer Mice: 2 years: Razer Keyboards and Keypads: 2 years b: Razer Headsets, Earphones and Earbuds: 2 years b: Razer Wireless Mouse and Mat Bundles: 2 years b: Razer Mouse Mats: 1 year c RMA Status. How can I got that. I literally bought a mouse clicking through Razer's Amazon store that defaulted to a different seller. I don't know how to start the claim, can you help me? I am from Argentina, I have proof of purchase, S/N and P/N. And it has been 10 days since they have received my product and now when i login to the website under my claim it says claim expired. You can just simply provide us some pictures following the instructions below: *RazerCare (also referred to as “Contract”) is brought to You by Razer (Asia-Pacific) Pte. Garbage person shows up Tuesday morning and does the Garbage Person shuffle. comwatch the full videoAcro Engineering Co. He also claims that in the years that he has worked on mice warranty claims, he has never seen anyone replacing their skates. Now, we forward your case to our warranty team and has failed to proceed with warranty claims as they have validated that the Oceansurge Distributers in Amazon is not part of Razer's authorized re-seller. Just a warning for all of you Razer enthusiasts out there, if your device appears to be failing, contact them ASAP so you're not mouse or keyboard-less for weeks on end. I would highly recommend contacting your re-seller Oceansurge Distributers for the warranty claim. More specifically in my case they asked: "Wireless Peripherals/ Peripherals with detachable cable Peel off the serial number label Get access with Razer ID. I got an email from Razer on Feb. Feb 20, 2024 · On the forum it sais Amazon purchases are honoured for warranty services under the post “Razer Warranty Not Honored for Amazon Reseller”. ] I have a Basilisk V2. I just want to know if my mouse warranty have already voided. I’ve checked the fixes here but unfortunately made no differences (updating software, pressurised air etc). youtube. Speedcr0ss Sorry to hear about your broken dongle. I had replaced my razer viper mini using acrorma. I'll pass this feedback on to our team. The warranty of this new mouse will be only till July 2024. Acro handles Razer warranty in India, You have to File a RMA on their Website and when whole filing process is completed they give you a address and you have to parcel them your mouse. Razor’s Limited Warranty will be void if the product is ever: • used in a manner other than for recreation or transportation; • modified in any way; • rented. So now they deny my warranty claim and say I should have spent more money if I wanted a working mouse? I am done. I did an RMA on two GPX mice, and many other Logitech mice in the past. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or which has been manufactured from new or Razer Warranty Support - Contact us if you have any questions about your product warranty. It broke at the plastic piece where the headband meets the ear piece. But, If you could PM me with your device serial number and provide more details about the problem. 2022 and is 2 years warranty and now the mouse doesn’t turn on. com/@EdPlay Business Contact: edplay117@gmail. Here are the steps to track your claim: 1. The quality has gone down, their support doesn’t seem to care. I read the article on warranty claims for items purchased in Greece. razer. Logitech has by far the best customer support from any of the mouse manufacturers. I tried changing the lighting from the software and using the default settings. The mouse gets tossed in a bin. Use our online services or check your case history and RMA status I remember registering my products on Razer Synapse (the old one) and can always go back to seeing the date of purchase and warranty status/expiry date on it. The seller was Appario. I’ve struggled to find where I would claim warranty Jul 24, 2023 · However, after going through check status with all the questions on the web and was shown that Your product is no longer covered by Razer's Limited Warranty I have checked that mouse is covered two years warranty by Razer. Power surges covered from day one. Jun 20, 2020 · In that time, my mouse has started double-clicking on single clicks and it's been ruining my experience with the mouse, especially during gaming. As I understand it, and could be wrong, the post implied warranty services are not honoured for amazon, but the dev post claimed they were. As much as we want to provide you a replacement for your Razer mouse, but it seems that this issue is not covered by the Razer Warranty Policy. If the mouse is repairable, it will be fixed and returned to you. So now that the mouse also has the same problem, can the mouse also claim the warranty? *RazerCare (also referred to as “Contract”) is brought to You by Razer (Asia-Pacific) Pte. It is still under warranty. I would highly recommend contacting your re-seller for the warranty claim" Acro Engineering handles RMA for Razer. Open comment sort options Jun 11, 2023 · Hi. Oct 23, 2024 · Razer Insider Have a question? Ask the Razer Community for help! (English only) ENTER INSIDER Mar 14, 2019 · RazerCare Elite Protection Plans can now be purchased concurrently with a headset, keyboard or mouse through the RazerStrore. Do all the required steps and you’re be able to submit a case via website or start a live chat (if available in your country). Also, please PM me the serial number of your mouse along with a copy of your mouse's proof of purchase so I can verify its model and check its warranty status. 9th that they had received my Core X Chroma, and since then… I understand that companies have to have some kind of system in place to mitigate fraudulent warranty claims. Use our online services or check your case history and RMA status Additionally, there's a 2-year limited battery warranty. • During the warranty period, Razer Flagship Store will inspect for any possible repair or replace at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. I greatly appreciate it and this took me from having a negative Razer experience with the mouse i purchased, to a very positive one and leaving me wanting to get more Razer equipment down the road. Hello all, So i bought a Mamba chroma off eBay last month, and the optical sensor went faulty, mouse is still in warranty so i thought great i'll RMA it, contacted the seller who gave me a copy of his receipt, awesome, got proof of purchase, the seller blacked out his name and address, can understand it, all is good, hooooowwwweverr Get access with Razer ID. I handed it back to the shop for warranty, with problem description: Firstly, let us offer our sincere apologies for the problems you are currently experiencing with your Razer product. The FTC is starting to take warranty claims and other corporate fuckery very seriously. From my experience I was able to claim warranty within the first year on my US blade 14 (2016) that I reshipped to Australia and Australian support actually helped and I ended up getting the 2017 model as a replacement because AU did not ever stock the touch screen models here. 10. The concerned company for the warranty claim is Acro Engineering Co. Razer Keyboards and Keypads: These products are covered for 2 years. Tips for a Smooth Razer Mouse Warranty Claim Process: Proactive Communication: Jan 31, 2024 · I bought 1 no Razer Basilisk X Hyperspeed mouse on 10. I got that from amazon. P. But this is ridiculous. May 26, 2024 · Upon receiving your defective Razer mouse, Razer will assess the issue and determine whether it requires repair or replacement. Always happens now though. Mar 27, 2023 · MaMaxxEx - you can actually via Windows mouse settings. Oct 4, 2023 · I want to ask about the fact that my Razer Deathadder Essential mouse had a cursor problem before, and then I got the new mouse under the warranty. Mar 9, 2024 · Hii, I want to claim the warranty RAZER DEATHADDER ESSENTIAL - ERGONOMIC WIRED GAMING MOUSE - CHS PACKAGING, I bought it on 13 Apr 2023 and the mouse can’t use, I’ve try to plug and adjust the wire but it still cannot work, if I’m not misunderstood, I can claim the warranty in one year right? So I h Over here, you do what Razor says and toss the mouse in the garbage. I suggested that I am able to get aftermarket skates to put on the mouse and asked if he would accept that for replacement unit. On the new one, I can't find any. antahm bixsordp xbrzjn gyrban hdvxay anhur neodiy kjmvoj dvukod jxfl