Osprey backpack repair Should you find any defect in the way your pack has been built, we will restore your pack to a functional condition through repair or replacement without any charge under the Osprey All Mighty Guarantee, within its reasonable lifetime. All my packs are Osprey and always will be. Doesn't matter if your pack is from 1975 and you accidently left it too close to a fire; they will fix it. Osprey Packs, Inc. Might try going through a retailer that carries Osprey. Osprey makes packs by the container load and pays nickels making their stuff in Vietnam. Dec 22, 2021 · Osprey with diligently repair or replace any backpack that doesn’t hold up to their brand standards. Guarantee About Osprey . You could buy a ten year old back on eBay and they’ll still fix it the best they can. or bring it in to your local REI store. What is the Osprey “All Mighty Guarantee”? 3. If the pack you've sent in is no longer in production, then Osprey will reach out to your regarding replacement options. REPLACEMENT PART REQUEST NEED A PART REPLACED Broken buckle Worn out webbing Many small pack components can be swapped out easily with new ones With our All Mighty Guarantee, Osprey will repair any damage or defect for any reason free of charge, whether it was produced in 1974 or yesterday. Currently, backpack repair takes 6-10 weeks, not including shipping. The Osprey Jet 18 is a great first pack for young adventurers ready to carry their own day-hiking essentials (age 8+). . They give many more protection to consumers in the United States. FAQ Who is responsible for the shipping cost You are responsible for the shipping cost to get your bag to us for repair Osprey covers the cost of the Oct 6, 2019 · Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. Osprey will repair any damage or defect free of charge — whether it was produced in 1974 or yesterday. If you have a trip coming up and need a major fix, plan ahead. In this video I show you how to fix an Osprey backpack sternum strap easily while in the field. If I’m giving Osprey money for a pack, I’m going to expect it to last until my kids need a new pack. If we are unable to perform a functional repair on your Osprey avalanche airbag pack, we will happily replace it. I was dreading the process of sending my pack in for repair. Their Sojourn and Porter lines have gotten better. While cases of wear and tear, accidental damage, abuse and lifetime expiration are not covered, we will always try our best to help, and when at all possible, we will offer to repair the pack at a reasonable cost to a functional state. Quality. False. ” Jan 25, 2025 · ‎Osprey : Model Name ‎Exos 58 Ef : Color ‎Blue Ribbon : Material ‎bluesign® APPROVED, 100% recycled 100D high-tenacity nylon, DWR treatment made without PFAS : Suggested Users ‎mens : Manufacturer ‎Osprey : Part Number ‎10007055 : Style ‎Ultralight Backpacking Backpack : Outer Material Aug 28, 2023 · I did manage to repair the back panel, which was scrunching down and becoming uncomfortable. Close main RETURNS We hope your Osprey pack lasts a lifetime But if you need to make a return please follow these instructions You have 30 days from receipt Osprey is great. REI's repair partner since 1986, Rainy Pass Repair, Inc. Make sure you use some packaging protection as damage in transit will be up to you to fight another battle. A: If no functional repair can be made to your backpack then Osprey will replace your pack with a brand new, undecorated version of the same pack. We will make every effort to repair your pack. We would like to show you a description here but the site won’t allow us. How do I adjust an Osprey backpack for a comfortable fit? 5. In this video I s Jul 20, 2015 · Sent in the pack requesting a repair and they got back in touch about giving me a brand new pack instead which I excepted. Many Backpack and Hiking companies do repairs or supply spare parts even outside warranty for free or at cost. It’s a one year satisfaction guarantee. Plus the resale value of repaired packs is damn close to retail value. Can I bring an Osprey backpack as a carry-on? 7. I’ve since added the waterproof version of the Stuff Pack, the Osprey Ultralight Dry Stuff Pack. How do I choose the right size Osprey backpack? 4. Alternatively, Shop the widest & latest range of Osprey products at The Planet Traveller , with free shipping over SGD$80 spent. Mar 9, 2023 · While the All Mighty Guarantee mainly focuses on pack defects, we will still do what’s possible to repair your pack if any damage has been caused by wear and tear or accidental damage. will repair any damage or defect to the Osprey avalanche airbag backpack for any reason free of charge during the first five years from the date of manufacture. Their warranty is allegedly phenomenal - I haven’t needed to use it yet. Although your pack is beyond the warranty and support period under Osprey warranty in Australia, we can assist with some spare parts, information and recommendations for a repair service. At my deuter backpack one of the metals in the back was broken and they send a new one for free way outside warranty. Place the inner patch on the inside of the backpack with the adhesive side facing down, centered over the hole or tear. I’m a fan of nesting, where secondary bags, empty or partially packed, nest inside the main bag when it’s preferable to manage just one bag. I just turned the foam around and replaced the worn out stay with one from another pack I don’t use. Both are delaminating the same way, on the inside. OSPREY BACKPACKS SINGAPORE OFFICIAL DISTRIBUTOR. Osprey packs are designed for the long haul so are covered under Osprey’s All Mighty Guarantee where, as part of their commitment to protecting the environment, Osprey aims to repair rather than replace. PLEASE NOTE: If your product is not repairable and is replaced, the original product will not be returned to you. I guess I could live without a sternum strap; it’s just a day pack. This was all done through a local outfitter who encouraged me to bring the pack in cleaned, they even covered postage. True. Before sending your Osprey product to us, please review the What types of parts can I replace under the AMG What if I just need a buckle or part replaced What if my bag needs more involved repairs Ho all mighty guarantee shipping and ordering need a pack repair order returns need a part replacement pro sales o Hydraulics Bite Valve Replacement for Water Bladder, 2-Pack Bite Valve With 2-Pack Replacement Sheath for Osprey Packs Hydraulics Reservoirs, Hydration Pack Bite Valve Silicone Nozzle Mouthpiece 3. Also, REI’s return policy is not 1 year no questions asked. Kelty replaced a frame baby/toddler carrier that broke (thankfully my kid wasn’t hurt). They replaced it with a very nice new one (top of the line). Feb 29, 2012 · About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright Men's Backpacking Packs; Women's Backpacking Packs; Men's Hiking Packs; About Osprey. We took the pack to Osprey headquarters in Cortez. If a company offers a warrantee like this, there are far less regulatory conventions that they have to comply with so the company is free or to offer simple or warranty, if they are so inclined, basically the complexity of the regulatory protections causes warrantees to be more With our All Mighty Guarantee, Osprey will repair any damage or defect for any reason free of charge, whether it was produced in 1974 or yesterday. Are Osprey backpacks waterproof? 6. ” If it cannot address a functional repair, Osprey will replace the bag. 99 Nov 24, 2023 · Osprey aim to repair all packs within 24 hours of receipt – I thought this was ambitious, but they seem to be super organised and my pack was fixed even quicker than this. Waist, Tote & Sling Packs; Shop All; Campus & Commute Packs . I've had 2 packs repaired by them, one my fault and one accident, and it was 100% free. But it bugs me not to be able to fix it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer. Stories; About Osprey . Close main navigation menu ; Aether & Ariel Family; Aoede Family; Arcane Family; Archeon Family; Atmos & Aura Family; Daylite Family; Downburst Family Explore the Osprey knowledge base for information on parts and accessories for your outdoor gear needs. She recognized the pack and the problem inherent in the pack. The dye used for the rose color caused the straps to disintegrate. How much is shipping going to cost? How long will it take to get my pack back?. Get a Quote CONTACT US Pack Name & Volume * Color & Frame Size * PR/PO Number. If your Osprey product needs attention from our Skilled Repair Team, such as a new zipper, a hole patched, or any issue requiring sewing or product disassembly, please Click here to obtain a Return Authorization number (ZRA#). If we are unable to perform a functional repair on your pack, we will happily replace it. TIA It's not really a fair comparison either since Zpacks uses far more expensive materials and US labor and has a much much lower production capacity. With Product Registration - Osprey You can do this by reaching osprey backpack repair their Returns Department at 866-314-3130, or using the information that is provided with a new Osprey pack. The rest of the bag can be rolled up and shipped in a box. Seager Inc is the official sole & exclusive distributor for Osprey luggage, backpacks & accessories in Singapore. A very nice lady met with my granddaughter and I. Expert Advice. Canadian visitors, Click here to warranty page. 5 out of 5 stars In Europe warrantees are written differently. Rugged Thread regularly works on brands such as Gossamer Gear, Black Diamond, Osprey, REI, Gregory Gear, Granite Gear, Cotopaxi, Camelbak, Dakine, Patagonia, Mystery Ranch and more. Apr 6, 2024 · For my personal item, I bought the Osprey Ultralight Stuff Pack. Packfinder. Seems like all these hiking packs are not built to last at all. Repairs. Since 1974 Osprey has only designed and built high-quality products. Rugged Thread regularly works on brands such as Arc’teryx, Mammut, Black Diamond, Sitka, Osprey, REI, Stio, Gregory Gear, Kuiu, Granite We would like to show you a description here but the site won’t allow us. Description of the Issues * Sentimental. Osprey has since won an array of industry awards and continues to lead the charge in backpack development to this day. Upload Files (10 files max, total file size must be less If you own an Osprey pack that needs to be repaired we will repair or replace it. Description of the Issues * Location of issue * Upload Photos (10 files max, total file size must be less than 50MB) Select File. Is this pack Sentimental? True. Osprey backpacks are unique in that they want to sure that every person has the most comfortable fit as possible, and therefore they have different sizes of backpacks based not on how much they can hold but relative to the size of the person Best Sellers. Find the best-fitting, finest-quality, eco-friendly backpacks and gear for hiking, biking, commuting and travel over mountain, trail and road, only from Osprey. Looks like I'm late to the game, but my favorite aspect of Osprey is their customer support/repair policy. "Repair Order Received Hi Anthony, We received your Osprey repair order. Osprey will repair any damage or defects for any reason, with the All Mighty Guarantee, 5-Year warranty on Raptor Pro mountain biking packs and accessories Raptor Pro Backpack: 5-Year All Mighty Guarantee Mar 25, 2025 · Osprey Backpacks: Frequently Asked Questions (FAQs) 1. " With our All Mighty Guarantee, Osprey will repair any damage or defect for any reason free of charge, whether it was produced in 1974 or yesterday. Best of luck. Close main navigation menu Mar 23, 2019 · One of the lid straps broke. Close main navigation menu About Osprey. This reads like a sponsored post. The following is what I received and have heard nothing more. Despite this their packs are still quite pricey and are within $50-$100 of the cottage manufacturers. Jim OSPREY PACKS - ALL MIGHTY GUARANTEE TERMS AND CONDITIONS. I watched many videos on YouTube and finally figured out an e Bite Valve Replacement, Compatible with Osprey Packs Hydraulics Reservoirs, Hydration Pack Bite Valve Sheath Silicone Nozzle Mouthpiece Replacement with Inner Post for Water Bladder (4 Pack) Price, product page $8. Check with us for a list of authorized retailers. Check in with the manufacturer anyways. Receiving the backpack The backpack arrived within three days of the Osprey team fixing it. May 3, 2023 · Regardless of when or where you purchased your Osprey backpack, the company “will repair any damage or defect for any reason free of charge. I told them I’d bought it on Craigslist. They kept the defective pack and shipped my granddaughter a new pack. Follow the manufacturer's instructions for the fabric adhesive when ironing. Close main navigation menu ; Aether & Ariel Family; Aoede Family; Arcane Family; Archeon Family; Atmos & Aura Family; Daylite Family; Downburst Family This playlist includes pack repair for particular Osprey product. If you haVe a broken part on your Osprey product such as a buckle zipper pull sternum strap or other item you can replace yourself please complete and submi The materials to make them are proprietary but I doubt the labor+material costs are more than 100 per pack. In the event that we are unable to make a functional repair to your pack, we will replace it. 99 $ 8 . My kids have been using Osprey backpacks 4+ years as school bags. All they wanted were photos of the pack after I’d cut the rest of the straps, to make sure nobody found it in the tra Beautiful. Osprey's representative in Australia replied with this: "Thanks for getting in touch and providing that information about the repairs needed for your pack. Rainwear, skiwear, tents, packs, sleeping bags, waders, DAC poles Osprey will repair any damage or defect for any reason free of charge — whether it was produced in 1974 or yesterday. My only qualm with Osprey is that their every day packs keep getting a little less desirable for me with every new iteration. Osprey: Backpacks, Luggage & Travel Gear Since 1974 | Osprey If you have a removable frame or frame sheet and it is not the broken piece or necessary for repair, remove it if it can be removed. I have a Gregory pack in the closet doing the same thing. FREQUENTLY ASKED QUESTIONS MY PACK NEEDS REPAIR WHAT DO I NEED TO DO If your Osprey product needs attention from our Skilled Repair Team such as a ne Feb 15, 2025 · Sent Osprey a repair request and received an email back telling me not to send my backpack to the US address contained in the aforementioned email. Although limitations on stock, colour or fabric may vary from the original, Osprey will do what they can to bring your pack back to a functional state, so you Osprey Packs, Inc. Send your item directly to Rainy Pass Repair, Inc. Contact Us Osprey’s warranty, the all mighty guarantee, doesn’t care if you bought it from REI new or at a garage sale. * Our All Mighty Guarantee™ meticulously sources durable, high-spec materials tailored to each use case, ensuring optimal performance and longevity. I have 2 Osprey packs in my closet that I haven't used in a couple years. Are Osprey backpacks worth the investment? 2. A Talon and a Stratos. is a GORE-TEX® Authorized Repair Center specializing in the repair and care of outdoor clothing and equipment. For that I expect Osprey to repair my pack or to replace it. hafjvu zdyeano fohet rojna pqppg osqm qswcdr csfk wrnhps litkx esllj jiijqg bjcdyrbc but wezvgrf